Difference between revisions of "Updating NTC"
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=== Windows installations === | === Windows installations === | ||
| − | + | In Windows installations, simple run the new .exe installer as described in [[NoTouch Center Installation (Windows)]]. Answer yes to all questions regarding keeping and using your data. | |
| + | |||
== Legacy NoTouch Center versions == | == Legacy NoTouch Center versions == | ||
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First, always remember that NoTouch Center usually does nothing to your database during update. So your configuration is safe, even if something goes wrong. | First, always remember that NoTouch Center usually does nothing to your database during update. So your configuration is safe, even if something goes wrong. | ||
| + | |||
General tips: | General tips: | ||
* Check error messages displayed in the browser or in NoTouch Center logfiles in the log directory | * Check error messages displayed in the browser or in NoTouch Center logfiles in the log directory | ||
| − | * If you open a ticket with support, please give as much information as possible (screenshots, logfiles), [[ | + | * If you open a ticket with support, please give as much information as possible (screenshots, logfiles), please include a [[VA support file]] |
* If you use an external database server, check that your database server is available | * If you use an external database server, check that your database server is available | ||
* Stratodesk support may tell you to revert to your prior version, so be sure to have a backup of both NoTouch Center and its database available! | * Stratodesk support may tell you to revert to your prior version, so be sure to have a backup of both NoTouch Center and its database available! | ||
[[Category:NTC]] [[Category:Administrator tasks (NTC)]] [[Category:Updates]] | [[Category:NTC]] [[Category:Administrator tasks (NTC)]] [[Category:Updates]] | ||
Revision as of 06:26, 25 June 2015
Contents
NoTouch Center updates
This page is about updating NoTouch Center. If you instead want to know how to update the client's operating systems, look here: Firmware Update (NTC)
There are several ways of updating your NoTouch Center. All updates are - of course - non-destructive for your configuration. Nevertheless, we require that you do this before you update:
- Make a backup - e.g. a VM snapshot of the machine running NoTouch Center
- Read and understand the Release Notes
Normal update
NoTouch Center updates are distributed as .deb files and .exe files.
Stratodesk Virtual Appliance
Please see here: Updating the Virtual Appliance#NoTouch Center
Windows installations
In Windows installations, simple run the new .exe installer as described in NoTouch Center Installation (Windows). Answer yes to all questions regarding keeping and using your data.
Legacy NoTouch Center versions
Earlier NoTouch Center versions up to and including 4.1.28 used an "in-place" update mechanism that could be triggered by manual upload of jar files or via automatic downloads of jar files. This mechanism is deprecated. NoTouch Center updates are distributed as .deb and .exe files only, no new .jar files are published.
For your reference, this is the "old" dialog box in older, pre-4.1.28 NTC setups that is NOT used any more:
To update such an older version, use the normal update procedures as above. There is nothing special about it. We are just saying that this dialog does not have use any more. Otherwise there is nothing special about the update.
Troubleshooting
First, always remember that NoTouch Center usually does nothing to your database during update. So your configuration is safe, even if something goes wrong.
General tips:
- Check error messages displayed in the browser or in NoTouch Center logfiles in the log directory
- If you open a ticket with support, please give as much information as possible (screenshots, logfiles), please include a VA support file
- If you use an external database server, check that your database server is available
- Stratodesk support may tell you to revert to your prior version, so be sure to have a backup of both NoTouch Center and its database available!