VA support file

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Similar to the well-known NoTouch OS support file, you can also get a support file from a NComputing Virtual Appliance. It will help NComputing support to see what is going on inside a NComputing Virtual Appliance.

  1. Log in to the Virtual Appliance web-based administration console (port 80 or 443)
  2. Click on "VA Operation"
  3. Click on "Maintenance"
  4. Click on "Retrieve support file"

A .tar.bz2 file be downloaded. Please send this file to Stratodesk. You may rename it to have extension .lsf to avoid problems with mail filters.