Updating NTC

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Revision as of 04:35, 7 March 2014 by Admin (talk | contribs) (→‎Autoupdate)

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NoTouch Center updates

This page is about updating NoTouch Center. If you instead want to know how to update the client's operating systems, look here: Firmware Update (NTC)

There are several ways of updating your NoTouch Center. All updates are - of course - non-destructive for your configuration. Nevertheless, Stratodesk strongly recommends doing a backup before updating to a newer NoTouch Center version. Make sure you have read and understood the NoTouch Center Release Notes.

Autoupdate

The internal update function can be found at 'Service-Center' -> 'Service Center'. Click the 'Check now' link to let NoTouch Center check if there is a new version available on Stratodesk update servers. If there is a new version available the version number is shown and the 'Check now' link changes to 'Install now'. You can also view the latest release notes here if they are available. If you click 'Install now', NoTouch Center will download and install the update. Once installed you will have to restart the NoTouch Center service to activate the new version.

Center-en-AutoUpdate.jpg

The Autoupdate will only work if you have configured your download portal username and password set in the NoTouch Center settings - otherwise it will only display the message about no subscription being in place. If you do have an active subscription contract and you are the primary person of contact, you should be able to log in with your corporate email address to the Stratodesk download portal. If you have never been assigned a password, please click on "I forgot my password". After logging in then and setting a new password, your account is good to go.

However, practically speaking the autoupdate is of little value - so if you don't want to bother to set it up, that is fine too. It will always inform you about updates and it doesn't matter so much if you download them yourself or use the autoupdate.

Manual update

Before updating, make sure that

  • you have made a current backup or machine snapshot
  • your system was not in sleep, crashed or otherwise disrupted in normal operation (if in doubt, reboot).

Essentially the update consists of a single file. This file may also be downloaded from our customer download portal. Once logged in you will find the update file in the NoTouch Center directory of the version you want to update to as seen in the following screenshot:

Once you downloaded the update file log in to NoTouch Center and navigate to Service Center -> Updates. Here choose your update file and click 'upload'. Please give the system enough time to upload and install the system. Once installed you will have to restart the NoTouch Center service. Do not restart before the update has been completed!

Center-en-ManualUpdate.jpg

Troubleshooting

First, always remember that NoTouch Center usually does nothing to your database during update. So your configuration is safe, even if something goes wrong. General tips:

  • Check that your database server is available
  • Check error messages displayed in the browser or in NoTouch Center logfiles in the log directory
  • If you open a ticket with support, please give as much information as possible (screenshots, logfiles)
  • Stratodesk support may tell you to revert to your prior version, so be sure to have a backup of both NoTouch Center and its database available!