This page is about updating NoTouch Center. If you instead want to know how to update the client's operating systems, look here: [[Firmware Update (NTC)]]
There are several ways of updating your NoTouch Center. All updates are - of course - non-destructive for your configuration. Nevertheless, Stratodesk strongly recommends doing we require that you do this before you update:* Make a backup before updating to - e.g. a newer VM snapshot of the machine running NoTouch Center version. Make sure you have read * Read and understood understand the NoTouch Center Release Notes.
== Normal update ==
Before updating, make sure thatNoTouch Center updates are distributed as .deb files.* you have made a current backup or machine snapshot * your system was not in sleep, crashed or otherwise disrupted in normal operation (if in doubt, reboot).=== NComputing Virtual Appliance ===
Essentially NoTouch Center is updated using the update consists of a single file. This file may also be downloaded from our customer download portaldeb package upload mechanism. Once logged # In older versions of VA console, select "VA Operation" in you will find the update file in main menu# Click on "Updates"# Scroll to the "NoTouch Center directory of the version you want to " header and click on "Upload/update to as seen in the following screenshot:.deb package"
Once you downloaded the update file log in to NoTouch Center and navigate to Service Center [[Image:NComputingVA-NoTouchCenter-Update-Step1.jpg|none|800px]]<br> <br> Updates.Here choose your update file In newer versions of VA console, the UI selection is somewhat different:# In the left column, select 'Maintenance and click Diagnostics'# Click on 'uploadUpdate NoTouch Center'. Please give the system enough time to # A upload and install the system. Once installed you UI will have be displayed to restart the allow uploading of deb packages for Virtual Appliance software updates or NoTouch Center service. Do not restart before the update has been completed!updates
[[Image:Center-en-ManualUpdateNTC update.jpgpng|none|600px800px]]
== Autoupdate ==<br>
The internal update function can be found at 'Service-Center' -> 'Service Center'.Click In the 'Check page that appears now' link to let , upload the NoTouch Center check if there is a new version available on Stratodesk update servers. If there is file (a new version available the version number is shown and the 'Check now' link changes to 'Install now'. You can also view the latest release notes here if they are available.If you click 'Install now', NoTouch Center will download and install the update. Once installed you will have to restart the NoTouch Center service to activate the new versiondeb file).
[[Image:NoTouch Center-en-AutoUpdatewill be installed and restarted. Please allow at least one minute for NoTouch Center to reconfigure itself. Do not reboot the VA immediately.jpg|none|600px]]
The Autoupdate will only work if you have configured your download portal username and password set in the NoTouch Center settings - otherwise it will only display the message about no subscription being in place. If you do have an active subscription contract and you are the primary person of contact, you should be able to log in with your corporate email address to the [https://www.stratodesk.com/login Stratodesk download portal]. If you have never been assigned a password, please click on "I forgot my password". After logging in then and setting a new password, your account is good to go.
HoweverPlease also see here: [[Updating the Virtual Appliance#NoTouch Center]] == Legacy NoTouch Center versions == Earlier NoTouch Center versions up to and including 4.1.28 used an "in-place" update mechanism that could be triggered by manual upload of jar files or via automatic downloads of jar files. This mechanism is deprecated. NoTouch Center updates are distributed as .deb and .exe files only, no new .jar files are published. For your reference, practically speaking this is the autoupdate "old" dialog box in older, pre-4.1.28 NTC setups that is of little value NOT used any more: [[Image:Center-en-ManualUpdate- so if you don't want to bother to set it updeprecated.jpg|none|800px]] To update such an older version, that use the normal update procedures as above. There is fine too. It will always inform you nothing special about updates and it doesn't matter so much if you download them yourself or . We are just saying that this dialog does not have use any more. Otherwise there is nothing special about the autoupdateupdate.
== Troubleshooting ==
First, always remember that NoTouch Center usually does nothing to your database during update. So your configuration is safe, even if something goes wrong.
General tips:
* Check that your database server is available
* Check error messages displayed in the browser or in NoTouch Center logfiles in the log directory
* If you open a ticket with support, please give as much information as possible (screenshots, logfiles), please include a [[VA support file]]* Stratodesk If you use an external database server, check that your database server is available* NComputing support may tell you to revert to your prior version, so be sure to have a backup of both NoTouch Center and its database available!
[[Category:NTC]] [[Category:Administrator tasks (NTC)]] [[Category:Updates]]